Elevate your customer experience to new heights. We provide comprehensive customer service outsourcing to boost brand loyalty. Connect with your customers wherever on their favorite communication channels. Offerings include call center and answering services, IT support, live chat, SMS two-way texting, technical assistance, email and social media support services.
See how outsourced live chat support works on your website.
Results driven customer service BPO company
Award-Winning, Reliable Customer Service Outsourcing Service
HelpSquad BPO
Core Services and Differences
1Digital Customer Experience
2Back-Office Support
3Cutting-Edge ChatGPT and AI Technology
4Start-Ups
5Technology
6Our Vision
1Digital Customer Experience
2Back-Office Support
We handpick a talented team with the necessary skills to enhance interaction across all customer channels. Our goal is to strengthen your brand’s allegiance and provide a competitive edge. Roles our agents take on include:
VIRTUAL ASSISTANTS
Our virtual assistants take care of everyday tasks from customer support to bookkeeping and more. Concentrate on the important things, and we’ll take care of the rest.
ORDER PROCESSING
You’ve put in great effort into attracting new clients. We’ll help you close the deal by ensuring that your order process runs smoothly. We will handle all aspects including order tracking and returns.
RESEARCH
VAs can assist with every facet of topic or report research on your behalf. Our carefully structured quality assurance program ensures you receive the outcomes you’re seeking.
DATA ENTRY
We supply data entry professionals including typists, transcribers, coders, and clerks to manage all your data handling needs.
ACCOUNTING SUPPORT
Our team of outsourced accountants possesses knowledge and expertise across numerous industries and software applications. Virtual assistant bookkeepers are able to assist with accounts payable, accounts receivable, payroll, and taxes. We have stringent standards to ensure the precision and promptness of financial information, aiding you to make more informed business decisions.
3Cutting-Edge ChatGPT and AI Technology
We’ve utilized AI technology to organize, label, and index your data. This allows our agents to quickly respond to customer questions. It also contributes to an adaptable knowledge base that can be referenced by your staff and customers, enhancing the efficiency and responsiveness of your business.
4Start-Ups
Our solutions for startups consist of Digital and Voice Customer Support, Artificial Intelligence (AI) Operations, Support for Back-Office tasks, and Microtasking. By uniting our team with yours, we can broaden your team’s expertise in all aspects of customer interaction. The outcome is an expedited product launch into the market with a strong competitive edge.
5Technology
Besides being a customer service outsourcing provider, we are also heavily invested in technology. We have pioneered our proprietary AI-driven omnichannel contact center software. This enables us to customize our service to accurately meet our customers’ specific wants and needs.
6Our Vision
Our vision at HelpSquad is to continually empower clients. Our mission is to enhance their customer interactions through human task services enabled by API and integration. We partner with the most successful and rapidly expanding brands globally to consistently provide superior customer experiences. We believe in united growth and scaling together.
Over 2000 businesses trust us
Get started today with 14 day free trial
Our friendly support agents are here to answer your customers’ questions. HelpSquad’s 24/7/365 omnichannel support solutions are designed for businesses of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!
- 24/7/365 Outsourced Customer Service (Includes Phone, Email, Chat, Two-Way Texting and Social Media)
- ADA, HIPAA and PCI compliant contact center software included free
- 24×7 US Based, highly trained CSRs
- Instant lead and chat transcript forwarding to email or via SMS
- Appointment scheduling
- Knowledge base of FAQ creation and maintenance
- Integrations with CRMs, Zapier, and marketing tools
- Dedicated account manager
- 24×7 Support at 1-877-775-3667 or via live chat
RECENT HELPSQUAD NEWS
Recent Events
Customer Service
Leveraging Business Process Outsourcing for Electronic Health Records Management
In the fast-paced healthcare sector, combining Business Process Outsourcing (BPO) and Electronic Health Records (EHR) is crucial. This strategy boosts operational efficiency and improves patient care. Healthcare organizations are using this tech synergy to streamline operations. The mix of EHR systems and BPO services optimizes data handling and transforms service delivery. This article examines the … Continued
Business Process Outsourcing
7 EHR efficiency strategies to reduce documentation time
To boost EHR efficiency and cut documentation time, adopt these seven strategies: streamline workflows, use templates, train staff effectively, integrate voice recognition, apply AI tools, standardize data entry, and regularly review processes. These methods enhance productivity, reduce errors, and save valuable time for healthcare providers. Understanding EHR and Its Importance EHRs provide a digital way … Continued
Business Process Outsourcing
Sales & Lead Conversion
In sales, converting leads into customers is key to success. Any business aiming to boost sales must know how to effectively turn leads into buyers. Here’s a simple breakdown of what lead conversion means. Understanding the Basics of Lead Conversion Defining Lead Conversion Lead conversion is a process where an initial prospect turns into a … Continued
Customer Service KPIs explained
18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs
In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.